Our website operates 24/7 365 days a week and this is where you should place all orders. If you are having trouble with the website please see our ordering FAQ and make sure all your browser settings are correctly set. If you continue to experience problems you may call our customer service representative at 877-289-3972 and place an order over the phone with one condition: it is the customer's responsibility to look over their email confirmation to make sure that the customer's information (shipping, contact, etc.) is correct and the parts in the email confirmation are what the customer intended to order and contact us right away (before product is shipped) if any errors are found or if no email confirmation is received.
Requesting an RMA (Return Merchandise Authorization)
Log into your account from using your email address and password. Then select "Request RMA" from the list of options.
EXcaliberPC.com phone numbers
877-289-3972 - Toll-free customer service phone number
Getting updates on your RMA
510-252-1750 - Customer service phone number
510-372-0611 - Fax number
Please view your current outstanding RMAs from the "Accounts" menu for current status. If you should see that no updates has occurred in several days then please email email@example.com to inquire about the RMA in more detail.
Most sales related questions can be directed at firstname.lastname@example.org.
Website related issues
Please email email@example.com.
EXcaliberPC.com is open Monday thru Friday from 10:00AM to 6:30PM excluding National Holidays.
Please call or email the manufacturer of the merchandise you are buying or bought for any technical support issues. Customers may email firstname.lastname@example.org to obtain manufacturer contact information if they are unable to find it. In addition, technical support may be obtained from other users via the support forums on our website.
If you should find any aspect of your purchase experience to be less than satisfactory please let us know. We are here to help our customers in anyway within reason instead of them going away unhappy. Please email email@example.com with the word Complaint and your order number in the email subject.